Solar Water Heater's User Guide & Troubleshooting Guide Selangor, Malaysia, Melaka, Kuala Lumpur (KL), Seri Kembangan

BWS Sales & Services Sdn Bhd
163-G, Jalan PUJ 3/3,
Taman Puncak Jalil,
Bandar Puteri Permai,
43300 Seri Kembangan,
Selangor, Malaysia.

+6012-3321190 Mr Wong (Residential Inquiry)
+6012-6043731 Loy (Project & Commercial Inquiry)

+603-9543 7431

BWS Sales & Services Sdn Bhd (Melaka)
65A, Jalan Ong Kim Wee,
75300 Bandar Melaka,
Malaysia.

+606-2811593
+6012-3321190 Mr Wong
(Residential Inquiry)
+6012-6043731 Loy
(Project & Commercial Inquiry)

+606-2826298

Solar Water Heater's User Guide & Troubleshooting Guide

SYMPTOM :
Not enough hot water / Poor performance (For first time installation troubleshoot only)

Component	Possible Cause	Remedy / Check
a. Collector panel	Partially shaded Improper Orientation Improper tilt Improperly plumbed Dirty glazing Leakage	Reduce shading or relocate collector panels Check direction; South is the best direction. North is not suggested. Check tilt; set equal to latitude ±15° Check connection from collector to storage. Joint at storage tank must not be at same level or lower than collector. Clean collector panel’s surface. Replace the collector panel
b. Piping	Nighttime thermosiphoning (circulation pump only) Leakage	Check for pump running at night time. Contact installers. Tighten leaking spot
c. Storage tank	Insufficient size / over usage High storage losses Leakage	Check mixer tap. Possibility of consuming hot water without realising. Check tank insulation Replace the storage tank

SYMPTOM :
No hot water in the morning

Component	Possible Cause	Remedy / Check
a. Storage tank	High storage losses Leakage	Check tank insulation Replace the tank
b. Collector panel	Leakage	Replace collector panel
c. PT valve	Leakage	Check heater switch. Full-time running back-up heater will cause PT valve to jammed

SYMPTOM :
Leakage

Component	Possible Cause	Remedy / Check
a. PT valve	Overheating	Check heater switch. Full-time running back-up heater will cause PT valve to jammed. Check pump pressure
b. Storage tank	Manufacturing defect	Replace the tank
c. Collector panel	Manufacturing defect	Replace collector panel

SYMPTOM :
Booster trip

Component	Possible Cause	Remedy / Check
Element / Thermostat	Defect Lightning struck	Replace element / thermostat Replace element and install lightning arrestor

SYMPTOM :
No hot water supply

Component	Possible Cause	Remedy / Check
a. Pressure pump	Pump not working	Check pressure pump
b. Piping	Inlet valve closed Water Inlet to storage not connected No incoming water supply from main	Open water inlet valve Connect water inlet Check main water supply

SYMPTOM :
Booster not working

Component	Possible Cause	Remedy / Check
Heater switch	Wiring not connected	Check for wiring connection

SYMPTOM :
Noisy system

Component	Possible Cause	Remedy / Check
a. Check valve	Faulty check valve	Replace check valve
b. Air locked	Shortage of water supply happened	Air bleeding. Open the water tap and wait until the air fully bleeded. Approximately 15 to 20 mins
c. Piping system	Hammering	Poor plumbing system. Check piping’s mounting.

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